Technology is essential for every industry, and the tech available to the hospitality industry is growing by leaps and bounds. However, there are some common mistakes that need to be avoided if you are going to be able to use technology to your advantage. Here are a few of those mistakes:
- Using tech for the sake of using tech – the hospitality industry is complex, and you have a lot of different types of guests. While technology is good for the industry, not every piece of tech is right for every type of traveler. You need to examine your present and future clientele when determining which types of tech to implement.
- Not understanding integration dependencies – adding new tech to your business is great if it can be integrated into your existing systems and hardware. If you are going to have to upgrade back-end software or even hardware in order to use new technology, now you are getting into the realm of value versus cost.
- Building it before strategizing how to market it – it is one thing to add new tech to your hospitality business. It’s another thing to use this tech to attract new customers to your business. Without at least a little advanced planning, all the advanced tech in the world may end up being a major expense that consumers are slow to adopt. You have to be able to sell it.
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Remember, you don’t want to get so caught up in the tech side of things that you forget about luxury textiles and other hospitality supplies that make a guest feel welcome. A1 American can help. Give us a call today at 833.205.2200 to get in contact with one of our informed A1 American representatives for top-quality hotel supplies and essential care products.