Professionalism plays a key role in any service-oriented business. In the hospitality industry, you need to be professional on two different fronts – when dealing with your staff and when dealing with guests. Here are some quick tips on how to keep your hotel dealings buttoned up, both internally and externally:
- Internally – empower your employees by asking questions and really listening. The staff may have good recommendations for pandemic-era policies and other procedures around the hotel. After all, they are the ones dealing with guest complaints, so they know what is weighing on the minds of travelers. A professional environment rewards employees for going the extra mile and inspires the staff to create a good experience for guests.
- Externally – remembering details about your guests signals a professional interest in them. Record the requests of your guests so they don’t have to make the same inquiries every time they visit your hotel. Offer packages based on their likes and dislikes, as you have seen in prior visits. Personalized advertising goes a long way toward building a long-term, professional relationship with a guest, whether they travel for business, pleasure, or other reasons.
In short, treating your staff and your guests well is the best way to be professional in the hospitality industry.
Get the Help you Need to Show Your Professionalism
A1 American has the supplies that can help your hotel to display the necessary professionalism for both staff and guests. For example, our essential care products and PPE welcome kits show that you care for the health and wellbeing of your employees and visitors. Contact us today at 833.205.2200 to learn more about our supplies or to get your order started.